Privacy Policy

Last Updated: February 27, 2025

This Privacy Policy describes how Ascendius, Inc. ("Company", "we", "us", or "our") collects, uses, and discloses information in connection with TeamScore.io (the "Service"). We are committed to protecting your privacy and the privacy of your team members whose information may be processed through our Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide when you register for and use the Service, including:

• Account information (such as name, email address, and password)
• Billing information (such as payment method details)
• Your company or organization information
• Information you provide when you contact our support team

1.2 Information From Connected Services

When you connect TeamScore.io to your cloud services (such as Google Workspace, Microsoft 365, or similar platforms), we collect:

• Security and audit log entries from these connected services
• Metadata about activities performed on these platforms by your team members
• User identity information necessary to associate activities with specific team members

Important: We do not collect, access, or store the content of emails, attachments, documents, or similar substantive content. Our Service is limited to collecting metadata about when and what types of activities were performed.

1.3 Usage Information

We automatically collect certain information about your use of the Service, including:

• Log data (such as IP address, browser type, pages visited, and time spent)
• Device information (such as device type, operating system, and unique device identifiers)
• Performance data about how you and your team members interact with the Service

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and complete transactions
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and requests
• Provide customer service and support
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, prevent, and address technical issues
• Protect against harmful, unauthorized, or illegal activity

2.1 Aggregated and Anonymized Data

We may use aggregated and anonymized data derived from information we collect for statistical and analytical purposes, including to generate benchmarking reports. This aggregated and anonymized data does not identify you or your team members individually and is not considered personal information.

3. How We Share Information

We do not sell your information or your team members' information to third parties. We may share information as follows:

3.1 With Your Consent

We may share information with third parties when you instruct us to do so or when you provide consent.

3.2 Service Providers

We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These service providers are contractually bound to protect your information and may only use it as necessary to provide their services to us.

3.3 Compliance with Laws

We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, information we collect may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

3.5 Protection of Rights

We may disclose information where we believe it is necessary to protect the rights, property, and safety of our company, our users, or others.

4. Data Retention

We retain information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Subject to our Terms of Service, only the Customer (account administrator acting as the Data Controller) may request the deletion of data. When the Customer requests deletion of your data (through the Service interface or following cancellation of the Service), we will delete or anonymize it according to our data retention policies and applicable law. Note that we may retain certain information as required by law or for legitimate business purposes, such as to resolve disputes or enforce our agreements.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no security measures are 100% secure, and we cannot guarantee the security of your information. You are responsible for maintaining the secrecy of any credentials associated with your account and for controlling access to your account.

6. Your Rights and Choices

6.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account settings. If you cannot do this yourself, you may contact us for assistance.

6.2 Data Subject Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access: The right to request information about how we use your personal information and to obtain a copy of it.
• Correction: The right to request correction of inaccurate personal information.
• Deletion: The right to request deletion of your personal information.
• Restriction: The right to request that we temporarily or permanently stop processing your personal information.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, machine-readable format.
• Objection: The right to object to our processing of your personal information.

If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

6.3 GDPR Compliance

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) or similar laws apply to our processing of your personal information. In these cases:

• We act as a data processor with respect to the information we collect about your team members through connected services. Your employer (the Customer) is the data controller responsible for obtaining required consent from your team members and providing them with necessary information about how their data is processed.
• We act as a data controller with respect to the information we collect about you as our customer.
• Our legal bases for processing personal information include: (a) your consent; (b) performance of a contract with you; (c) compliance with a legal obligation; and (d) our legitimate interests, such as to provide and improve the Service, provided that these interests are not overridden by your data protection interests or fundamental rights and freedoms.

7. International Data Transfers

We are based in the United States and process information on servers located in the United States and potentially other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in a country different from your country of residence, including the United States. These countries may have data protection laws different from your country.

If we transfer personal information from the EEA, United Kingdom, or Switzerland to a country that has not been deemed to provide an adequate level of protection, we will implement appropriate safeguards to protect your personal information, such as standard contractual clauses approved by the relevant authorities.

8. Children's Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us, and we will take steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Privacy Policy or our information practices, please contact us at:

Ascendius, Inc.
6110 E Colfax Ave
Unit #4, Box 135
Denver 80220
[email protected]